PRIVACY POLICY

Last updated: October 28, 2025

Luxovia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us.

1. Data Controller

Luxovia
6900 Lugano, Switzerland
Contact: privacy@luxovia.io

2. What We Collect

a) Waitlist sign-up

  • First and last name

  • Email address

  • Phone number

  • Country of residence

b) Newsletter sign-up

  • Email address

c) Technical data (collected automatically)

  • Browser and device type

  • IP address

  • Usage data via analytics tools

3. Why We Collect It (Purposes)

  • To manage waitlist applications and contact selected users when onboarding opens

  • To send updates, news, and invitations via email (newsletter)

  • To improve user experience and understand how visitors interact with our site

4. Legal Bases (GDPR/Swiss FADP)

  • Consent (e.g., newsletter, waitlist)

  • Legitimate interests (e.g., site analytics, security, service improvement)
    You can withdraw consent at any time (see Your Rights below).

5. How We Store It

  • Mailchimp for email campaigns/newsletters

  • Google Analytics for site performance analysis

  • Secure cloud storage for managing waitlist information
    We do not sell, rent, or trade your personal information.

6. Data Retention

  • Waitlist data: kept until onboarding decisions are finalized or you request deletion

  • Newsletter data: retained until you unsubscribe

  • Analytics data: stored in aggregated or anonymized form
    Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

Subject to applicable law (GDPR/Swiss FADP), you may have the right to:

  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete personal data

  • Delete your personal data (“right to be forgotten”)

  • Restrict or object to processing of your personal data

  • Withdraw consent at any time (processing before withdrawal remains lawful)

  • Data portability: receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller

  • Be free from unlawful discrimination for exercising your rights

a) Exercising your rights

To exercise any right, contact privacy@luxovia.io.
Please state what you wish to change, access, or delete. For your protection, we may only act on requests sent from the email tied to your data and we may need to verify your identity. We aim to respond within 30 days (or as permitted by law).
Note: We may retain certain data for record-keeping or to complete transactions initiated before your request.

b) Complaints

You can lodge a complaint with your local supervisory authority.

  • In Switzerland: the FDPIC (Federal Data Protection and Information Commissioner).

  • In the EU/EEA: your national data protection authority.
    We’d appreciate the chance to address your concerns first—please email privacy@luxovia.io.

8. International Transfers

Where data is processed outside Switzerland/EU/EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

9. Third-Party Links

Our website may contain links to third-party websites or services whose information practices differ from ours. We are not responsible for the content, privacy policies, or practices of such third parties.
We encourage you to review the privacy policies of any external sites you visit, as we have no control over the data they may collect or process.

10. Changes to This Policy & Accuracy of Your Data

We may update this Privacy Policy from time to time. We will post updates on this website, and if changes are significant, we will notify you by email.
Please help us keep your information accurate and current by informing us of changes at privacy@luxovia.io.

11. Cookies

We use cookies for essential site performance and analytics. By using our website, you consent to the use of cookies as described here. You may manage cookies in your browser settings; blocking some cookies may affect site functionality.